📦 Shipping & Delivery
Q: How long does shipping take?
A: Orders typically require 2–5 business days for processing and production before shipment. Once shipped, delivery times vary depending on your location and carrier availability. Here is the breakdown;
- Processing time: 2–4 business days (design + printing)
- Shipping time: 5–10 business days (depends on location)
- Total delivery time: 7–14 business days
Please note that during holidays, promotions, or high-demand periods, shipping may take slightly longer than usual.
Q: When do I get tracking?
A: Once your order has been shipped, you’ll automatically receive a tracking email sent to the email address used during checkout.
Please allow some time for tracking information to update after shipment confirmation.
Q: Why is my order taking so long?
A: All KnottyVibe products are made-to-order or produced after purchase to reduce waste and maintain product quality.
Processing, production, carrier delays, customs, or high order volumes may occasionally extend delivery times. We appreciate your patience and understanding.
Q: Does KnottyVibe.com ship internationally?
A: Yes, KnottyVibe.com ships worldwide.
Q: Curious to know Order Tracking Information?
✔ When tracking is available?
“Tracking number is provided within 3–5 business days after the order is processed.”
✔ Where to track?
You can track your order anytime using the tracking link sent to your email.
✔ Tracking delay explanation
Tracking updates may take 24–48 hours after shipment to appear.”
✔ Customer reassurance line
If your tracking is not updating, don’t worry—your order is still on the way.
🎨 Product & Production
Q: Are products made to order?
A: Yes. All of Knotty Vibe's products are produced after an order is placed. This helps us offer unique designs, reduce overproduction, and create products specifically for our customers.
Q: Where are products printed?
A: Our products are fulfilled through trusted production and fulfillment partners located in multiple regions, depending on the product type and customer location.
This allows us to improve fulfillment efficiency and shipping coverage.
Q: Will colors vary slightly?
A: Yes. Slight variations in color, print placement, or product appearance may occur due to:
- screen brightness/settings
- lighting
- printing processes
- material differences
We do our best to display products as accurately as possible.
💸 Returns
Q: What if my item arrives damaged?
A: If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos/ videos of the issue.
We’ll review the situation and work toward an appropriate resolution, such as a replacement or refund. We usually reply to you after carefully looking at your issue within 7 business days.
Q: Can I cancel my order?
A: Orders may only be canceled or modified within a limited time after being placed.
Because many items enter production quickly, we cannot guarantee cancellations once fulfillment has started. Usually it's started from 1 hour to 24 hours, depends on the volume.
🔒 Trust
Q: Is KnottyVibe legitimate?
A: Yes. KnottyVibe is a real online lifestyle brand focused on unique products, creativity, and self-expression. Knotty Vibe is a Canada-based print-on-demand lifestyle brand. Click this link to know Knotty Vibe Story: https://knottyvibe.com/pages/our-story
We securely process orders through trusted payment providers and provide tracking information for shipped orders.
Customers can contact us anytime through our support email:
info@knottyvibe.com
Q: Is checkout secure?
A: Absolutely. KnottyVibe uses secure, encrypted checkout technology and trusted payment gateways to help protect your payment and personal information during transactions.
We do not store sensitive payment information directly on our servers.